{"id":16969,"date":"2018-10-01T16:58:19","date_gmt":"2018-10-01T14:58:19","guid":{"rendered":"https:\/\/www.tuilik.com\/?page_id=16969"},"modified":"2018-10-30T17:27:20","modified_gmt":"2018-10-30T16:27:20","slug":"_orders","status":"publish","type":"page","link":"https:\/\/www.tuilik.com\/en\/faq\/_orders\/","title":{"rendered":"ORDERS"},"content":{"rendered":"<article  class='iconbox iconbox_left av-jmrikuao-b27ce246e30abf9b374792cbe9b1e7ac  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: FAQ\/ORDERS\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue8a5' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >FAQ\/ORDERS<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ukdpc9-474b46d2b46eaa2874e50bf75f575f5a\">\n.flex_column.av-ukdpc9-474b46d2b46eaa2874e50bf75f575f5a{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-ukdpc9-474b46d2b46eaa2874e50bf75f575f5a av_one_full  avia-builder-el-1  el_after_av_icon_box  avia-builder-el-last  first flex_column_div av-zero-column-padding  '     ><div  class='togglecontainer av-jmqex72f-18dfba8263cb94d63f6a483e3b030eae  avia-builder-el-2  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-jefyuh-fe4c0a95ee73ba70ba9802785e8af14e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"How do I place my order?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How do I place my order?\" data-aria_expanded=\"Click to collapse: How do I place my order?\">How do I place my order?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can shop at Tuilik without creating an account.<\/p>\n<ol>\n<li>Use the SHOP menu on top and choose the product category to find what you&#8217;re looking for<\/li>\n<li>Once you have found an item you wish to purchase, choose, where available, size and color, then click on Add to Cart and continue with your purchases.<\/li>\n<li>Review the items in your cart by clicking the cart icon at the top right-hand side of the page.<\/li>\n<li>Once you are in your cart you can edit the items before proceeding with the order.<\/li>\n<li>If you are happy with the items in your shopping bag, select a shipping method and click on Checkout.<\/li>\n<li>Enter the billing, shipping and, if you choose this type of payment method, credit card details. You always have to include all details, as Tuilik can only issue invoices.<\/li>\n<li>Click the checkbox to agree to the Terms and Conditions. Then click the on Place Order to complete your purchase.<\/li>\n<\/ol>\n<p>We are currently unable to deliver kayaks, but these can be picked up from our premises, along with all the other products. Any kayak delivery will be at the expense of the recipient: please contact us in case you wish to have more information on this topic.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2vz8vnt-3766ff26ae0ab9d9d53957bca553f651'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Can I make changes to an order that I\u2019ve already issued?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I make changes to an order that I\u2019ve already issued?\" data-aria_expanded=\"Click to collapse: Can I make changes to an order that I\u2019ve already issued?\">Can I make changes to an order that I\u2019ve already issued?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We&#8217;re unable to make any changes to an order already issued. If you change your mind on your order, you can return it and you&#8217;ll be refunded.\u00a0<a href=\"https:\/\/www.tuilik.com\/faq\/returns\/\" target=\"_blank\" rel=\"noopener\">See further information on returns.<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2d24zm1-b50d1f6805912778c1ee5c7ffec9c756'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Do the prices include VAT?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do the prices include VAT?\" data-aria_expanded=\"Click to collapse: Do the prices include VAT?\">Do the prices include VAT?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>If the buyer is a private individual, VAT at 22% is included in the price for orders despatched to addresses in Italy and the European Union. If the buyer is a company, the VAT will be transferred at the time of payment in the case of orders despatched to addresses in the European Union.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-4034c8f748d5e0c08d82cc5bdba98a77'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"I\u2019ve noticed that a price has changed. Why is this?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I\u2019ve noticed that a price has changed. Why is this?\" data-aria_expanded=\"Click to collapse: I\u2019ve noticed that a price has changed. Why is this?\">I\u2019ve noticed that a price has changed. Why is this?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Prices of all items on sale may be subject to change without notice due to currency fluctuations or other unforeseeable factors.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-667c21-e3d00479ccbd8dbc4f8b73dcc4b83c1c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Are customs duties or charges applied to orders from abroad?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Are customs duties or charges applied to orders from abroad?\" data-aria_expanded=\"Click to collapse: Are customs duties or charges applied to orders from abroad?\">Are customs duties or charges applied to orders from abroad?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Any customs duties or charges or other handling costs that might be payable in the country of destination are outside the control of Tuilik.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-111ah6x-ce5a7a8d4be3515b8689a03ce2f6b161'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Can I cancel my order?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I cancel my order?\" data-aria_expanded=\"Click to collapse: Can I cancel my order?\">Can I cancel my order?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Unfortunately, it isn&#8217;t possible to cancel an order. If you change your mind after you have placed your order, you may <a href=\"https:\/\/www.tuilik.com\/faq\/returns\/\" target=\"_blank\" rel=\"noopener\">return any goods to us<\/a> for a refund. We will refund the price paid for the goods,\u00a0with the exception of transport costs, to the original payment method used.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-pfvgyx-c580d73bcc29f79c9172c5335c4bf81d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"How can I purchase a custom-made item?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I purchase a custom-made item?\" data-aria_expanded=\"Click to collapse: How can I purchase a custom-made item?\">How can I purchase a custom-made item?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Some items are available custom-made or on-order only (ex. tailor-made drysuits or special sizes). To purchase these products:<\/p>\n<ol>\n<li>Proceed as with any other product: close to the price you find all details.<\/li>\n<li>Once the order is placed and payment is ok, Tuilik sends you a notice about the time required to receive and ship your items. It may take up to 20 working days or more for\u00a0 some items (for ex. kayaks).<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":16945,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16969","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ORDERS - TUILIK SEA KAYAK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tuilik.com\/en\/faq\/_orders\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ORDERS - TUILIK SEA KAYAK\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tuilik.com\/en\/faq\/_orders\/\" \/>\n<meta property=\"og:site_name\" content=\"TUILIK SEA KAYAK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tuilik\" \/>\n<meta property=\"article:modified_time\" content=\"2018-10-30T16:27:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tuilik.com\/en\/faq\/_orders\/\",\"url\":\"https:\/\/www.tuilik.com\/en\/faq\/_orders\/\",\"name\":\"ORDERS - 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