{"id":16982,"date":"2018-10-01T17:06:38","date_gmt":"2018-10-01T15:06:38","guid":{"rendered":"https:\/\/www.tuilik.com\/?page_id=16982"},"modified":"2024-10-24T15:38:13","modified_gmt":"2024-10-24T13:38:13","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.tuilik.com\/en\/faq\/returns\/","title":{"rendered":"RETURNS"},"content":{"rendered":"<article  class='iconbox iconbox_left av-jmrj2520-3464d3095481bcef2e068378c5000601  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: FAQ\/RETURNS\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue895' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >FAQ\/RETURNS<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-22ngwmu-07b6eb65f7a027d6c137b1c6b7bbd89f\">\n.flex_column.av-22ngwmu-07b6eb65f7a027d6c137b1c6b7bbd89f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-22ngwmu-07b6eb65f7a027d6c137b1c6b7bbd89f av_one_full  avia-builder-el-1  el_after_av_icon_box  avia-builder-el-last  first flex_column_div av-zero-column-padding  '     ><div  class='togglecontainer av-1pvf9hy-bc5408bb47a931b5cbaf4e99101548b2  avia-builder-el-2  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-ue0d6e-3b27f73df5ae78a78c38105001ccd49c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Can I return the items I\u2019ve bought, and what conditions apply?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I return the items I\u2019ve bought, and what conditions apply?\" data-aria_expanded=\"Click to collapse: Can I return the items I\u2019ve bought, and what conditions apply?\">Can I return the items I\u2019ve bought, and what conditions apply?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>If you&#8217;ve changed your mind about keeping your items, please return them in their original condition\u00a0and in their original packaging with your <a href=\"https:\/\/www.tuilik.com\/wp-content\/uploads\/2018\/11\/Modulo-Resi-ENG.pdf\">Return Form<\/a>\u00a0and we will refund it.<br \/>\nYou can return the goods within 14 calendar days of the date of purchase. The cost of returns is paid by the customer. The returned goods should be sent to Tuilik srl, Via Zuara 18, 20146 Milan.<br \/>\nAll items will be inspected upon return. If we deem your return as unsaleable, it will be returned back to you.<br \/>\nMake sure your parcel is packed securely and cannot be damaged on its way back, its your responsibility to return the item in the same condition it was delivered to you in.<br \/>\nPlease note: we currently cannot accept returns from the UK.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-5fl9bq-789c26f5880a537e98ffb6f226bd437d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"When do I get my refund once I have returned an item?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: When do I get my refund once I have returned an item?\" data-aria_expanded=\"Click to collapse: When do I get my refund once I have returned an item?\">When do I get my refund once I have returned an item?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>For technical reasons, it may take from 5 to 15 working days for the refund to be credited to your account. The refund will be issued by the same method of payment as that used to make the purchase.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1959g9i-db0741781628dda75edc708314b2b2a3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Can I exchange an article I\u2019ve bought for another one?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I exchange an article I\u2019ve bought for another one?\" data-aria_expanded=\"Click to collapse: Can I exchange an article I\u2019ve bought for another one?\">Can I exchange an article I\u2019ve bought for another one?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>A change of size or colour for an item of technical clothing or PFDs is possible only by sending or taking the article to the Tuilik premises in Milan. The change is subject to availability. In all other cases, the only possible method is a return with refund, where applicable.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-x1xaqe-42305f5b96c04110a17671ff3317bf79'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"Will the full value of the order be refunded to me?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Will the full value of the order be refunded to me?\" data-aria_expanded=\"Click to collapse: Will the full value of the order be refunded to me?\">Will the full value of the order be refunded to me?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The refund will be issued by the same method of payment as that used to make the purchase. Delivery costs are only refunded if the articles are returned because they are faulty. Any electronic transaction costs for credit card payments may also be debited (on the total order value: 1.4% for cards issued in EU countries, and 2.9% for cards issued outside the EU).<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":16945,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16982","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RETURNS - TUILIK SEA KAYAK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tuilik.com\/en\/faq\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RETURNS - 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