{"id":16997,"date":"2018-10-01T17:26:39","date_gmt":"2018-10-01T15:26:39","guid":{"rendered":"https:\/\/www.tuilik.com\/?page_id=16997"},"modified":"2018-10-30T12:45:58","modified_gmt":"2018-10-30T11:45:58","slug":"payment","status":"publish","type":"page","link":"https:\/\/www.tuilik.com\/en\/faq\/payment\/","title":{"rendered":"PAYMENT"},"content":{"rendered":"<article  class='iconbox iconbox_left av-jmrizf1u-9fed6bf2c2ffc15f8e56ff413cd09b72  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: FAQ\/PAYMENT\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue8cf' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >FAQ\/PAYMENT<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-21064sl-e172a1b300c7091546a0e7b80c2961a7\">\n.flex_column.av-21064sl-e172a1b300c7091546a0e7b80c2961a7{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-21064sl-e172a1b300c7091546a0e7b80c2961a7 av_one_full  avia-builder-el-1  el_after_av_icon_box  avia-builder-el-last  first flex_column_div av-zero-column-padding  '     ><div  class='togglecontainer av-1gqnp9h-06269e85cb49eba4f35bb38ae909f6b2  avia-builder-el-2  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-av_toggle-7f734b9dbb90a0fea5ef535a1815eb9c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"How do I pay for my order?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How do I pay for my order?\" data-aria_expanded=\"Click to collapse: How do I pay for my order?\">How do I pay for my order?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can pay by credit card or bank transfer. We accept Visa, Mastercard and American Express, and bank transfers by SEPA Direct Debit (the orders paid for by bank transfer will be processed as of the day when the amount is credited to the Tuilik account). We&#8217;re unable to accept cheques.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-30e69bf69c03a6882f4b736885be50f0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"What currency do you use?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What currency do you use?\" data-aria_expanded=\"Click to collapse: What currency do you use?\">What currency do you use?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We accept payments in Euros only. The prices are displayed in Euros and are inclusive of VAT.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-cbd8802080469a45f02f4ee5adba904f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Can I use two different addresses, one for billing and the other for delivery?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I use two different addresses, one for billing and the other for delivery?\" data-aria_expanded=\"Click to collapse: Can I use two different addresses, one for billing and the other for delivery?\">Can I use two different addresses, one for billing and the other for delivery?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The billing and delivery addresses may be different, but they both have to be in the same country and in one of the countries <a href=\"https:\/\/www.tuilik.com\/faq\/delivery\/#toggle-id-7\" target=\"_blank\" rel=\"noopener\">to which we deliver<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-183e2d64a77f9b33aaaed067cb2d6ce3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"Do you check to make sure the payment is successful?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do you check to make sure the payment is successful?\" data-aria_expanded=\"Click to collapse: Do you check to make sure the payment is successful?\">Do you check to make sure the payment is successful?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>All credit and debit cards are subject to validation and authorisation by the issuing company. If the issuing company doesn&#8217;t authorise the payment, Tuilik will be unable to proceed with the order. <strong><b>In such cases, you should contact the card issuer<\/b>.<\/strong><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-cb5e4676c2c08ac7d80dc571f209aad4'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Are my personal details secure?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Are my personal details secure?\" data-aria_expanded=\"Click to collapse: Are my personal details secure?\">Are my personal details secure?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Your purchases and personal details are secure. Tuilik uses the SSL protocol (Secure Socket Layer) on its website, and the Stripe gateway for credit card payments. Stripe is certified to the highest security standard available (PCI level 1 service provider). All the information is conveyed in an encrypted format, and your card details are also encrypted. Tuilik has no knowledge of and doesn&#8217;t store your credit card details.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-84636edfc2b660341aa441db5492993c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"If I use the wrong card to pay, can I change it?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: If I use the wrong card to pay, can I change it?\" data-aria_expanded=\"Click to collapse: If I use the wrong card to pay, can I change it?\">If I use the wrong card to pay, can I change it?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Unfortunately no. Once an order has been placed it isn&#8217;t possible to change the card used to pay for it.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-950921f50fd3589182bf6f97450029bd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Can I use a different card from the one I used to make the payment if a refund is due to me?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I use a different card from the one I used to make the payment if a refund is due to me?\" data-aria_expanded=\"Click to collapse: Can I use a different card from the one I used to make the payment if a refund is due to me?\">Can I use a different card from the one I used to make the payment if a refund is due to me?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Refunds can only be made to the credit card account used to make the original payment.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-ba810b40486dc638d6dd5b5dae5fe9f4'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"When is the amount debited to the card?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: When is the amount debited to the card?\" data-aria_expanded=\"Click to collapse: When is the amount debited to the card?\">When is the amount debited to the card?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>As with all credit card purchases, your card will be debited on the basis of the methods adopted by the issuing company or bank.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":16945,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16997","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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