You can pay by credit card or bank transfer. We accept Visa, Mastercard and American Express, and bank transfers by SEPA Direct Debit (the orders paid for by bank transfer will be processed as of the day when the amount is credited to the Tuilik account). We’re unable to accept cheques.

We accept payments in Euros only. The prices are displayed in Euros and are inclusive of VAT.

The billing and delivery addresses may be different, but they both have to be in the same country and in one of the countries to which we deliver.

All credit and debit cards are subject to validation and authorisation by the issuing company. If the issuing company doesn’t authorise the payment, Tuilik will be unable to proceed with the order. In such cases, you should contact the card issuer.

Your purchases and personal details are secure. Tuilik uses the SSL protocol (Secure Socket Layer) on its website, and the Stripe gateway for credit card payments. Stripe is certified to the highest security standard available (PCI level 1 service provider). All the information is conveyed in an encrypted format, and your card details are also encrypted. Tuilik has no knowledge of and doesn’t store your credit card details.

Unfortunately no. Once an order has been placed it isn’t possible to change the card used to pay for it.

Refunds can only be made to the credit card account used to make the original payment.

As with all credit card purchases, your card will be debited on the basis of the methods adopted by the issuing company or bank.