FAQ/CUSTOMIZATION

What does customization involve?

This refers to processing carried out on kayaks to add new functions and make them safer. Tuilik carries out these special processes by hand and to state of the art levels in its workshop at Via Zuara 18, Milan.

How long does customising take and what are the costs?

Completion times vary from 3 to 5 working days as of the time when the kayak is delivered to the Tuilik workshop. There is always a possibility of delays, and in such cases Tuilik will notify you as soon as possible. The costs of some customization works are indicated on the website, while for others we’ll send you a specific individual quote.

Can I return a customised article?

Once an article has been customised, it can’t be changed and no refunds are possible.